Pricing
The plan you need, with no hidden costs
Plans are based on the number of desk users, ticket volume and file storage. We quote separately for installation on your own server.
Plans
Starter
Made for one-person teams who want to try Solveron with a portal of their own.
Free
No time limit, no card
Get Started- 1 desk user
- 25 tickets in total
- 500 MB file storage
What the plan includes:
- Hosted portal on a subdomain
- Ticket management, FAQ and feedback
- Smart customer login
- Shared email infrastructure
- Customer card and device inventory
Bronze
Made for small support teams putting their portal live under their own brand.
$9 / month
Billed annually
Get Started- 2 desk users
- 500 tickets
- 2 GB file storage
Everything in Starter, plus:
- Usage data and staff statistics
- Warranty centre and bulk Excel upload
- Canned responses and articles
Silver
Made for growing support teams that sell and service equipment.
$29 / month
Billed annually
Get Started- 5 desk users
- 2,000 tickets
- 10 GB file storage
Everything in Bronze, plus:
- Your own domain
- Your own SMTP server
- Notification channels: Slack, Telegram, email, webhook
Gold
Made for companies that want the support process wired into their own systems.
$69 / month
Billed annually
Get Started- 10 desk users
- Unlimited tickets
- 100 GB file storage
Everything in Silver, plus:
- Priority support and training
- Custom CSS and JavaScript
- Data migration and setup support
Enterprise
Made for companies with several brands or that want it on their own server.
Custom
Quoted to your needs
Get a Quote- Unlimited desk users
- Unlimited tickets
- File storage: as agreed
Everything in Gold, plus:
- Multi-tenant installation, several brands
- Installation on your own server
- As a module in your existing Next.js site (coming)
- Bespoke contract and invoicing
Prices exclude VAT. It is added at checkout.
Comparison
What does each plan include?
| Feature | Starter | Bronze | Silver | Gold | Enterprise |
|---|---|---|---|---|---|
| Usage | |||||
| Desk users | 1 | 2 | 5 | 10 | Unlimited |
| Customer accounts | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Tickets | 25 in total | 500 | 2,000 | Unlimited | Unlimited |
| Feedback | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| File storage | 500 MB | 2 GB | 10 GB | 100 GB | As agreed |
| Customer portal | |||||
| Tickets, conversation, file attachments | |||||
| Smart login (one-time code) | |||||
| FAQ with live search | |||||
| Feedback form | |||||
| Your own domain | — | — | |||
| Support desk | |||||
| Ticket management, internal notes, audit trail | |||||
| Ticket categories and custom form fields | — | ||||
| Customer card and device inventory | |||||
| Usage data and staff statistics | — | ||||
| Warranty centre and bulk Excel upload | — | ||||
| Canned response library | — | ||||
| Articles (internal knowledge base) | — | ||||
| Configuration | |||||
| Logo, brand colours, portal wording | — | ||||
| Message bubble colours | — | ||||
| Time zone and search engine setting | |||||
| Company-specific CSS and JavaScript | — | — | — | ||
| System language | Turkish | Turkish | Any of six | Any of six | Any of six |
| Email delivery | Shared infrastructure | Shared infrastructure | Your own SMTP | Your own SMTP | Your own SMTP |
| Notification channels (Slack, Telegram, email, webhook) | — | — | |||
| Integration | |||||
| REST API (three key types) | — | — | — | ||
| Event notifications (webhooks) | — | — | — | ||
| Installed as a module in your project | — | — | — | — | Coming |
| Installation on your own server | — | — | — | — | |
| Service | |||||
| Support channel | Help centre | Priority | Priority | ||
| Setup support | Self-service | Self-service | One-to-one session | End to end | End to end |
| Data migration | — | — | — | Comprehensive | Comprehensive |
Additional services
With you during setup and beyond
Setup and configuration
We set up your ticket categories, FAQ content, branding and email delivery with you.
Data migration
We load your warranty records with the Excel template and transfer your existing records.
Team training
We run separate sessions for support staff and administrators on day-to-day use of the desk.
Integration work
We connect Solveron to your own systems through the API and webhooks.
Module licence (coming)
We add the support module to your existing Next.js project. This option is in preparation; let us know if you are interested.
Installation on your server
We install the application on your own infrastructure, and your data stays entirely with you.
FAQ
Questions about pricing
What counts as a desk user?
A member of your team who signs in to the desk and answers tickets. Your customers and people who register on the portal do not count; their number is unlimited.
Is there a free trial?
Yes: the Starter plan is free and has NO time limit. The desk that opens when you fill in the demo form, full of sample data, is the Starter plan — it does not close by itself, and its only limit is 25 tickets in total.
How does the 25-ticket limit on the Starter plan work?
On the Starter plan a total of 25 tickets can be opened. The allowance does not renew each month; closed tickets and the sample tickets the desk arrives with also count towards it (deleting the samples gives the allowance back). Reaching the limit does not close your desk: you keep answering open tickets and attaching files, only new tickets cannot be opened. To keep receiving new tickets you can move to a paid plan. Bronze includes 500 tickets and Silver includes 2,000; Gold and Enterprise have no ticket limit.
What happens if I exceed the file storage?
The usage data page always shows how much storage you are using, and deleted files come off that total. When you get close to the limit we contact you about moving up a plan.
How is installation on our own server priced?
The licence and the installation service are priced separately. We prepare a quote after hearing about your infrastructure and needs.
Can I change the system language later?
Yes, we change the system language for you. Content you have entered yourself (FAQ text, ticket categories, tickets) is not translated and stays as it is.
How long is the contract?
We offer monthly and yearly payment. Choosing yearly payment brings the monthly rate down. For enterprise installations we agree the contract terms together.
Let us find the right plan together
Tell us the size of your team and your ticket volume, and we will size your Solveron plan accordingly.