Technical support software for companies
Manage customer support tickets in one place
Create a technical support portal under your own brand. Let your customers send their support requests through your portal, and manage every request, every resolution and all customer communication from a single desk.
How it works
A portal for your customers, a desk for your team
Your customer raises a ticket in the portal and follows its progress. Your team sees the same ticket in the desk and replies.
Customer portal
Customers raise tickets, follow the conversation and read the FAQ.
Learn moreSmart login
Customers sign in with a one-time code sent to their email. There is no password to remember.
Learn moreTicket management
Set a priority on each ticket and assign it to someone on your team. Every change is recorded.
Learn moreWarranty centre
Upload the equipment you have sold from Excel. The ticket screen shows whether a device is under warranty.
Learn moreCanned responses and articles
Save the answers you give most often as templates. Your team’s know-how lives in one library.
Learn moreFile attachments
Customers attach JPEG or PDF files to their tickets. Files are kept in private storage.
Learn moreUsage data
See how many tickets arrive on each topic and how quickly your team replies.
Learn moreAPI and webhooks
Connect Solveron to your own website or software through the REST API.
Learn moreCustomer portal
A Clean Customer Interface
When the portal opens, your customer sees three options: raise a ticket, read the FAQ or leave feedback. The portal shows your logo and your colours.
- See all tickets in one list and open a new one
- Message your team and attach files
- Instant search in the FAQ
- A feedback form for suggestions and complaints
Support desk
Everything needed for a reply, on one screen
When your team opens a ticket, they see the customer, the person handling it, the device’s warranty status and the attached files on the same screen.
- Team-only notes the customer never sees
- The device’s warranty status
- A history of every change to the ticket
- Canned responses and articles added in one click
Warranty centre
Is the device under warranty? Find out in seconds
Upload the list of equipment you have sold from Excel once. When a service request arrives, the system looks up the serial number and shows when the warranty ends.
- Make, model, serial number and invoice details
- Uploading the same device twice creates no duplicate
- Faulty rows are reported and the rest is uploaded
- The whole team can view records; only an administrator can change them
Branding and appearance
The portal carries your brand
Logo, colours and portal wording are changed from the admin panel. No coding knowledge is needed.
- Ready-made palettes or your own colours
- Your own domain: support.yourcompany.com
- Company-specific styling and analytics code
- Try changes out before they go live
Multilingual
Every company uses the system in its own language
Solveron works in six languages: Turkish, English, French, Spanish, German and Arabic. The language you choose is used in both the customer portal and the team desk.
- Six interface languages
- Right-to-left layout for Arabic
- Your own content stays as you wrote it
Security
No information is ever lost
In Solveron, conversations are never deleted, every change is recorded and everyone sees only what they are allowed to see.
Conversations are never deleted
Ticket conversations are permanent. An attachment can only be deleted with an administrator’s approval.
Messages cannot be forged
A message’s author is taken from the signed-in user. Nobody can post in someone else’s name.
Unauthorised users see nothing
Someone without permission cannot even find out whether a file exists.
Canned responses stay intact
Staff edit a copy of a canned response. Only an administrator changes the original template.
Every change is on record
Every change to a ticket is recorded, and those records cannot be deleted.
Internal notes never reach the customer
Notes your team writes to each other are never shown to the customer.
Deployment
Choose the setup that suits you
You can use Solveron in three different ways.
Hosted portal
We run the system. You do not need to set up or manage a server.
Your own server
Solveron is installed on your own server. Your data stays in your database.
Embedded via the API
You design your own screens and pull the tickets over the REST API.
Start your free trial now
The moment you submit the form, a desk of your own opens and you walk straight in. We ask for no card, and the free version has no time limit.