FAQ
Frequently asked questions
We have collected the questions companies evaluating Solveron ask us most, together with their answers. If your question is not here, write to us and we will answer the same day.
How long does a Solveron installation take?
A hosted portal is ready to use on the day the company record is created. Logo, colours and ticket categories are added from the admin panel. An installation on your own server usually takes a few days, data migration included.
Is there live chat, WhatsApp or phone support?
No. Solveron works with tickets raised in the portal and email notifications. Live chat and messaging channels are out of scope for the product.
Do my customers set a password?
No. The customer types their email address and signs in with the six-digit code they receive. The code is valid for ten minutes. That takes forgotten and stolen passwords out of the picture.
Which file types can be uploaded?
JPEG and PDF files can be uploaded. A file can be up to 16 MB, and a ticket can have up to five files. The system rejects files whose extension has been changed.
Where is my data stored?
On a hosted portal your data is kept in a protected database and your files in private storage. On your own server all of the data stays with you.
Can I migrate from my current support system?
Yes. Data migration is part of our professional services. Warranty records are bulk-loaded with the Excel template, and we draw up a plan for your past tickets based on your needs.
Do you have a question about using the panel?
The help centre holds step-by-step guides for every screen of the panel and illustrated walkthroughs that take you through the whole setup.
Start your free trial now
The moment you submit the form, a desk of your own opens and you walk straight in. We ask for no card, and the free version has no time limit.